CUSTOMER EXPERIENCE

After years developing pricing analytics solutions, we have developed a good understanding of customer buying patterns and behaviors.  We also came to realize that although proper pricing and margin management is important, delivering a superior customer experience is ultimately what makes our clients more competitive. 

Moving beyond pricing optimization, we now help clients with the complete customer journey from automating online product selection to enabling post-sales support and distribution processes.  Our clients want to delight their customers at every touch point, and they understand that using data and analytics to anticipate customer needs and deliver superior service is the best way to compete and win.

Using powerful, highly scalable analytic processing tools coupled with machine learning algorithms, we can help B2B enterprises take their customer experience to the next level by providing prescriptive guidance and support throughout the lifecycle.

Check out our latest eBook: The New B2B Customer Experience