Top 10 Field Service Management Software 2024

When looking for a field service management software, there are many things to consider: ease of use, customizability, streamlining, and performance. Field service operations have numerous moving parts, which require attention to the small but important details. As you search for the right field service management software for your business, this comparison of the top 10 software solutions will point you in the right direction.

In our experience working with the field service businesses, several key features stand out to us. The software solutions listed below emulate these features in different and useful ways. Some of the challenges for field service management include growing operational costs, scheduling conflicts, and miscommunication. What these field service management software solutions aim to do is solve these issues through streamlining task management, cutting back on manual labor, and reducing overall costs.

Top 10 Field Service Management Software

Salesforce Field Service

Why We Chose Them:
Salesforce is one of the top ai-powered platforms for field service management companies. They tick all the boxes when it comes to features and capabilities, and their high ratings is why they’re on this list. Salesforce specializes in virtual troubleshooting through mobile access to data, online appointment booking, and work order management, among others.

Key Features:

Pricing:
Starting at $ 220 USD/user/month* (billed annually).

Jobber

Why We Chose Them:
Jobber is a field service management software that caters to home field service businesses and helps them manage their operations more seamlessly. They offer mobile-friendly solutions and really focus on scheduling and customer management. Their GPS tracking provides real-time updates for technicians and field workers.

Key Features:

Pricing:
Free 14-day trial with access to all Jobber features. After the trial period, the subscription is $69 per month.

Considerations:
Reviewers generally like Jobber’s functionality, though it does err on the basic side. This platform is better suited for small companies with fewer employees. Many people didn’t mind the price, but some thought it was a little high for what was provided.

Oracle Field Service Cloud

Why We Chose Them:
Oracle Field Service Cloud is a cloud-based platform that aims to automate many business functions, from managing calls, to dispatching, to service inventory management. This technology is designed to learn from the data it receives from the field and generate better solutions based on experience. Oracle Field Service Cloud also features service history tracking, coordinated with a customer database to keep track of every customer and project.

Key Features:

Pricing:
Pricing varies based on the number of users and features required, but typically falls within a range of $100-$200 per user per month, with annual billing.

Considerations:
Based on customer reviews of this software, some reported that Oracle Field Service Cloud was easy to use and user-friendly, and others stated that the software was difficult to navigate and had some issues that weren’t easy to resolve. However, it does seem to take the weight off of doing manual tasks. The price does start to shoot up the more users there are as it is priced per user per month, as well as having annual billing.

Workiz

Why We Chose Them:
Workiz boasts an all-in-one field service management platform for small to midsize businesses and doesn’t require a technical background or extensive training to operate. Their field service management software features customizations, automating end-to-end job management, and customer communication, among others.

Key Features:

Pricing:
Standard plan $225/ month for 1-5 members, monthly payment with annual commitment.

Considerations:
This field service management software solution seems reliable for smaller businesses, and the price reflects the features offered. Several reviewers mentioned that it was difficult to get in contact with Workiz for customer support, but that the application worked smoothly most of the time.

Service Fusion

Why We Chose Them:
With Service Fusion, you can utilize their remote operations management feature to work from anywhere. Their scheduling and dispatch capabilities work in tandem with customer management and building reports and analytics. Service Fusion also offers a mobile application that can connect technicians with clients and employees to office personnel. They overall offer increased productivity and job tracking efficiency through their features.

Key Features:

Pricing:
Starter - $166/monthly, Plus - $251/monthly, Pro - $421/monthly.

Considerations:
Service Fusion has an intuitive user interface, which is favorable for businesses looking for uncomplicated technology. Reviewers report that the amount of users is unlimited without increasing in cost. This could be very beneficial for companies looking to sign up a large number of users.

ServiceTitan

Why We Chose Them:
ServiceTitan is a broad-spectrum platform that offers a multitude of features for the field service industry. They are constantly working on improvements and adding new capabilities, so businesses can be assured they are keeping up with the status quo. ServiceTitan offers comprehensive reporting, advanced scheduling and dispatching, and more.

Key Features:

Pricing:
ServiceTitan pricing starts at $398 per month, and increases with the needs of individual contractors.

Considerations:
With the many capabilities and features ServiceTitan offers, choosing this software package can guarantee your company needs will be met. Many reviewers are happy with the functionality of this platform, but some users do run into issues with delays in resolving problems. However, ServiceTitan is an overall robust software solution for those in the field service industry.

FieldPulse

Why We Chose Them:
FieldPulse is designed for midsized companies wanting to expand their business operations. Their easy-to-use software helps manage scheduling and dispatching, customer portals, and fleet tracking, making it easier to streamline operations and increase efficiency.

Key Features:

Pricing:
Simple Pricing at $99/user.

Considerations:
Considering this software solution is designed for growing companies, several reviewers had issues with the platform not working well for large companies. However, you can’t beat the price for all the features FieldPulse offers.

ServiceMax

Why We Chose Them:
ServiceMax, a PTC technology, offers customers optimized service operations and a complete view of assets for field service teams. This alleviates miscommunication and streamlines the end-to-end process. Their platform features easy job scheduling, mobile access in the field, and service history tracking paired with a customer database.

Key Features:

Pricing:
Contact for pricing information.

Considerations:
This software solution is best suited for small to midsized companies with 50 or more employees looking to expand operations and improve productivity. Many reviewers report high levels of satisfaction with ServiceMax’s customer support, which is important because other reviewers report difficulty setting up and programming this software.

Motive

Why We Chose Them:
Motive helps improve safety, productivity, and profitability for a wide range of industries through technology that offers dispatch management, mobile access, and work order management. One of their most popular features is real-time camera feedback used for trucking companies.

Key Features:

Pricing:
Contact Motive for pricing information.

Considerations:
Motive works well for all business sizes, making it an attractive option for any company looking for a reliable software solution. However, if you are looking for a program specifically for field service management, there are other options that cater specifically to that industry.

GoCanvas

Why We Chose Them:
GoCanvas is a software solution that helps automate redundant paperwork and manual processes, reducing the risk of manual error and increasing productivity.  They also have unlimited cloud storage, which is a huge benefit for those with large amounts of data. GoCanvas also has real-time data management, making communication from field technicians to office personnel easier and more efficient.

Key Features:

Pricing:
Contact GoCanvas for pricing.

Considerations:
GoCanvas sports a reliable and efficient software solution for those in the field service management industry and other industries looking to automate their processes. This software is an enticing option for those with large amounts of data to analyze and store, as well as wanting to reduce paperwork and transform into the digital realm.

What is Field Service Management Software

Field service management software is a tool that coordinates employees, equipment, and company operations. Things like dispatching technicians, keeping track of field resources, and managing contracts are within the scope of what a field service manager would be responsible for. This job requires high levels of attention to detail and accountability, made easier through the use of field service management software that can keep track of the necessary data and information.

What Are Key Features in Field Service Management Software?

Key features in field service management software:

• Inventory Control: Working with a lot of parts and supplies requires the ability to manage the whole inventory with precision. Inventory is a huge chunk of the assets a business has, and in turn needs to be kept up to date with where everything is at any given time. This key feature would ensure every piece of equipment is cataloged in one place [in a way that benefits the company].
• Dispatching: Dispatching technicians or employees in the field is a large part of field service management, and it can get complicated if there is any miscommunication between employees and clients. Being able to see where specialists are for their assignments reduces wasted time and improves customer satisfaction.  
• Schedule Management: Scheduling can be grueling if you don’t have the right software to alleviate the majority of the burden. When looking for specific features of software solutions, schedule management should be high on the list. Finding a software that successfully manages your schedule will start you on the path of advancement and increased profitability.
• Supply Chain Management: Field service operations are not like working in an office, and subsequently can’t be managed like an office. When employees are moving back and forth between office and customer locations, they need the ability to remotely manage their operations through a reliable software solution. This key feature will open possibilities for expansion and increased operational efficiency.
• Mobile Access: While many technicians are out in the field, they need a reliable software that has mobile access capabilities in order to update the main office of their activities. Especially when field operations are in remote locations, having mobile access is essential for specialists to stay connected, stay safe, and improve repair time.
• Billing & Invoicing: Working with the finances of a business is an important job, one that can be made easier with a software solution featuring this capability. Once field services have been completed, a field service management software can speed up the time to process invoices and billing for clients and employees.

Core Benefits of Using Field Service Management Software

There are significant benefits of using field service management software, both short-term and long-term. Short-term benefits include processing information more quickly for technicians out in the field, managing schedules for clients and customers in advance, and having instant access to field data. Long-term benefits are the accumulation of the short-term benefits that build into improved operational efficiency, sustained growth, enhanced data visibility, and overall increased profitability. The ability to expand operations becomes more attainable when using a field service management software; however, the raw data can only get you so far. The data needs to be cleaned and manipulated so it’s actually useful for your business. EnterBridge has a proprietary framework to convert your uncleaned field data into manageable data that your company can use to make more efficient business decisions.

Book a call with us today to learn how we can help you make your data useful. 

Should You Build a Custom Field Service Management Software

For those working in field service industries, many processes companies use are fairly straightforward and easy to design. The software solutions on this comparison list have done the work to design the automation of these tasks, which results in several strong options depending on company needs. However, many companies can’t predict what type of feature or characteristic they will need as their operations expand and change.

That is why there are companies who build custom software solutions designed specifically for the company in question, and there are no limits to what they can provide. Out-of-the-box solutions have their place among the ranks, but don’t miss out on what a completely customizable software solution could do for your company.

Conclusion

In review of these 10 field service management software solutions, some will be better suited for your company’s needs than others. Each provides support for the various responsibilities in field service management, though not all of them at once. Consider investing in a custom-built software solution that works with your specific company to reduce annoyances and improve capabilities across the board.